James Comey Can the FBI Find the Music That I Bought On Amzon That Went MIA When I Got Hacked

Chat

You are now connected to Ravi from Amazon.com

Me: I have an amazon music account from about 6 years ago I'd like to merge those songs with my new Amazon prime account 

Ravi: Hello, my name is Ravi. I'm here to help you today. 

Me: can you email me this chat ... i forgot to press button.. just in case i need to do something it will help me remember :):) 

Ravi: Let me connect you to a member of our mp3 team. It will only take a moment. 

A Customer Service Associate will be with you in a moment.

You are now connected to Puneeth from Amazon.com

Me: hello 

Puneeth: Hello, my name is Puneeth. I'll be happy to help you today. 

Please allow me a few minutes while I go through your previous correspondence. 

Me: thank you 

thisi is the first time i've tried to merge accounts. 

my former email address is sharynbovat@aol.com 

and mawsebw@comcast.net 

I don't have access to the comcast account 

currently my iCloud.com is my primary email 

Puneeth: Sharyn, you are not able to sign in to the mawsebw@comcast.net account ? 

Me: no 

it was hacked 

SharynBovat.com will explain why 

Puneeth: In such case, Please wait while I connect you to the retail specialist team. They should be able to assist you with the account access. 

Thanks! 

A Customer Service Associate will be with you in a moment.

You are now connected to Rishabh from Amazon.com

Me: hello 

Rishabh: Hello sharyn , Thank you for being a Prime member. My name is Rishabh. I'm here to help you today. 

Me: can you read the email chain to understand problem 

Rishabh: I am very sorry sharyn , I'm unable to combine account information into a single account or merge your accounts. 

I can help you restore access to these accounts individually if that will help you. 

Me: how do i access the account 

the one attached to mawsebw 

Rishabh: As I have checked the account under mawsebw@comcast.net is closed so it is not possible to access it again. 

Me: what happened to my music purchases 

can you check to see if they went to sharynbovat@aol.com 

Rishabh: As much as I would like to help you, I do not have the necessary tools. I would have to transfer your chat to the appropriate department that can resolve your issue. It'll just take a minute. Please stay connected. 

A Customer Service Associate will be with you in a moment.

You are now connected to Amazon from Amazon.com

Amazon: Hello, my name is Rahman. I'll certainly try to help regarding your concern. 

How are you sharyn ? 

Me: thank you 

yes 

Amazon: You are welcome. 

I'm extremely sorry for the inconvenience you experienced in this case. 

Me: I just want to start organizing my music 

and i bought prime but some songs i know i already bought and those are not free so I'd like to access my old account 

thank you 

Amazon: You are welcome. 

sharyn As I can understand your concern is that you want to access your old account please correct if I am wrong? 

Me: yes 

originally i wanted to merge it with my new account but was told that's not possible 

so I'd just like access to the songs. 

and videos 

I had 4 different computers hacked... so i no longer have access to them 

so if I can have access to the account attached to mawsebw@comcast.net that would be great 

i never closed the account 

Amazon: sharyn In this case the best I suggest you is that Please download your music from your old account to your PC and then upload your music on your new account music library. 

Me: ok.... then i just need access 

I don't have access 

Amazon: sharyn Please sign out from your old account and then sign in from your new account. 

Me: whats the login info 

Amazon: May I know your old email address. 

/ 

? 

Me: mawsebw@comcast.net 

i was told it was closed 

Amazon: Thanks. 

Please allow me a minute. 

Me: then I had the email sharynbovat@aol.com 

I still have access to that 

Amazon: May I know the email address where your purchase music is available. 

Me: mawsebw@comcast.net 

that account was hacked 

Amazon: sharyn As I checked and found that there is no any digital mp3 music on your old account. 

Me: I bought it 

Amazon: May I know the order number please? 

Me: OK... so your telling me I can't have access to music I purchased 

Once I prove that YES I did have music I can then ask WHY you closed my account. I never closed it 

It's makes me feel VERY scared to buy digital products from a company that can't help a customer when they had a hack 

Amazon: I am extremely sorry for the inconvenience sharyn . 

Me: I can find PROOF from the credit card company that I paid Amazon. 

If I do that what will amazon do? 

will they refund me? 

YOU closed my account.... why? 

Amazon: In this case a member of our Concerned team will need to help you with this. Please hold while I transfer you. One of our Concerned Specialists will assist you shortly. 

A Customer Service Associate will be with you in a moment.

You are now connected to Rowena from Amazon.com

Rowena: Hello Sharyn, my name is Rowena. 

Me: hello... can you please read about the problem 

thank you for helping me 

Rowena: Sure, just give me a few minute please. 

Me: why did Amazon close my account 

when I had purchased music, etc 

how come amazon can't access the data that shows what I purchsed in the past? 

Rowena: Can you provide the email address on where is your Amazon music registered or located? 

Me: mawsebw@comcast.net 

that email account was hacked 

Rowena: Thanks. 

Me: then i changed to sharynbovat@comcast.net 

Rowena: I am sorry to hear about that. 

Me: then sharynbovat@aol.com 

Rowena: Let me check this for you and see what I can do to help. 

Me: thank you 

Rowena: You're welcome. 

In order to help you with this, I have to transfer you to our MP3 team so they can assist you further. Please stay connected. 

A Customer Service Associate will be with you in a moment.

You are now connected to Suraj from Amazon.com

Me: hello 

can you help me? 

Suraj: "Thank you for being a Prime member."Hello, my name is Suraj. I'm sorry you are facing this problem. I'll surly try to help in this case. 

Me: Thank you 

Suraj: As I do understand you are not able to login to amazon account? 

Correct? 

In this case I need to transfer this chat to the Amazon Retail team. It will take a moment. 

Me: yes ... i have a new prime account & want to merge songs that I had purchased a few years ago from Amzaon 

A Customer Service Associate will be with you in a moment.

You are now connected to Umang from Amazon.com

Me: hello Umang 

Umang: Hello, my name is Umang.I'm glad to help you today. 

Firstly,I'd like to thank you for being a prime member. 

Me: thank you... 

plesase merge the music i purchased about 6 years ago with my new prime account 

Umang: For the confirmation do you want transfer MP3 downloads? 

Me: i don't understand.. 

all i want is access to music and stuff i purchased 

it seems like nobody can help 

I gave my email address that i used 

i have my address 

I have the phone # 

and nobody can locate the songs and stuff i bought 

I don't get it? 

your the 5th or 6th person i've been transferred to 

Umang: May I know the email address? 

Me: mawsebw@comcast.net 

I was told the account shows closed 

how could amazon close an account when I had purchased items stored on the account? 

please read email chain 

Umang: Yes sharyn,This account has been closed. 

Me: how do i get back the items i purchased & WHO closed it 

I've already talked to a concern specialist