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Looks Like Amazon is going to help me & for that I'm grateful: This is an example of WHAT a person whose been hacked has to go through... it's a LONG process restoring Data that's missing.

i have been HACKED a lot because i blog about issues the MSM refuses to report.  I'm NOW trying to get back data that i lost & it's VERY frustrating 

Here's a copy of the chat transcript you requested: 
Initial Question: I have an amazon music account from about 6 years ago I'd like to merge those songs with my new Amazon prime account
08:49 AM PDT Ravi(Amazon)Hello, my name is Ravi. I'm here to help you today.
08:50 AM PDT sharyncan you email me this chat ... i forgot to press button.. just in case i need to do something it will help me remember :):) 
08:50 AM PDT RaviLet me connect you to a member of our mp3 team. It will only take a moment.
08:50 AM PDT sharynhello 
08:50 AM PDT Puneeth(Amazon)Hello, my name is Puneeth. I'll be happy to help you today.

Please allow me a few minutes while I go through your previous correspondence.

08:50 AM PDT sharynthank you
08:51 AM PDT sharynthisi is the first time i've tried to merge accounts.
my former email address is
I don't have access to the comcast account 
currently my is my primary email
08:52 AM PDT PuneethSharyn, you are not able to sign in to the account ?
08:52 AM PDT sharynno
it was hacked will explain why
08:52 AM PDT PuneethIn such case, Please wait while I connect you to the retail specialist team. They should be able to assist you with the account access.


08:53 AM PDT sharynhello
08:53 AM PDT Rishabh(Amazon)Hello sharyn , Thank you for being a Prime member. My name is Rishabh. I'm here to help you today.
08:53 AM PDT sharyncan you read the email chain to understand problem
08:54 AM PDT RishabhI am very sorry sharyn , I'm unable to combine account information into a single account or merge your accounts.
I can help you restore access to these accounts individually if that will help you.
08:54 AM PDT sharynhow do i access the account
the one attached to mawsebw
08:55 AM PDT RishabhAs I have checked the account under is closed so it is not possible to access it again.
08:55 AM PDT sharynwhat happened to my music purchases
08:56 AM PDT sharyncan you check to see if they went to
08:56 AM PDT RishabhAs much as I would like to help you, I do not have the necessary tools. I would have to transfer your chat to the appropriate department that can resolve your issue. It'll just take a minute. Please stay connected.
08:57 AM PDT AmazonHello, my name is Rahman. I'll certainly try to help regarding your concern. 
08:58 AM PDT AmazonHow are you sharyn ?
08:58 AM PDT sharynthank you 
08:58 AM PDT AmazonYou are welcome.
I'm extremely sorry for the inconvenience you experienced in this case. 
08:58 AM PDT sharynI just want to start organizing my music 
08:59 AM PDT sharynand i bought prime but some songs i know i already bought and those are not free so I'd like to access my old account
thank you
08:59 AM PDT AmazonYou are welcome.
09:00 AM PDT Amazonsharyn As I can understand your concern is that you want to access your old account please correct if I am wrong?
09:00 AM PDT sharynyes
originally i wanted to merge it with my new account but was told that's not possible
09:01 AM PDT sharynso I'd just like access to the songs.
and videos
I had 4 different computers hacked... so i no longer have access to them
09:02 AM PDT sharynso if I can have access to the account attached to that would be great
i never closed the account
09:02 AM PDT Amazonsharyn In this case the best I suggest you is that Please download your music from your old account to your PC and then upload your music on your new account music library.
09:03 AM PDT sharynok.... then i just need access
I don't have access
09:04 AM PDT Amazonsharyn Please sign out from your old account and then sign in from your new account.
09:04 AM PDT sharynwhats the login info
09:05 AM PDT AmazonMay I know your old email address.
09:05 AM PDT
i was told it was closed
09:05 AM PDT AmazonThanks.
Please allow me a minute.
09:05 AM PDT sharynthen I had the email 
I still have access to that
09:06 AM PDT AmazonMay I know the email address where your purchase music is available.
09:06 AM PDT
09:07 AM PDT sharynthat account was hacked
09:09 AM PDT Amazonsharyn As I checked and found that there is no any digital mp3 music on your old account.
09:09 AM PDT sharynI bought it
09:10 AM PDT AmazonMay I know the order number please?
09:10 AM PDT sharynOK... so your telling me I can't have access to music I purchased
09:11 AM PDT sharynOnce I prove that YES I did have music I can then ask WHY you closed my account. I never closed it
09:12 AM PDT sharynIt's makes me feel VERY scared to buy digital products from a company that can't help a customer when they had a hack
09:12 AM PDT AmazonI am extremely sorry for the inconvenience sharyn .
09:12 AM PDT sharynI can find PROOF from the credit card company that I paid Amazon.
If I do that what will amazon do?
will they refund me?
09:13 AM PDT sharynYOU closed my account.... why?
09:13 AM PDT AmazonIn this case a member of our Concerned team will need to help you with this. Please hold while I transfer you. One of our Concerned Specialists will assist you shortly. 
09:13 AM PDT Rowena(Amazon)Hello Sharyn, my name is Rowena.
09:14 AM PDT sharynhello... can you please read about the problem
thank you for helping me
09:14 AM PDT RowenaSure, just give me a few minute please.
09:14 AM PDT sharynwhy did Amazon close my account
when I had purchased music, etc
09:16 AM PDT sharynhow come amazon can't access the data that shows what I purchsed in the past?
09:16 AM PDT RowenaCan you provide the email address on where is your Amazon music registered or located?
09:16 AM PDT
that email account was hacked
09:16 AM PDT RowenaThanks.
09:16 AM PDT sharynthen i changed to
09:16 AM PDT RowenaI am sorry to hear about that.
09:17 AM PDT sharynthen
09:17 AM PDT RowenaLet me check this for you and see what I can do to help.
09:18 AM PDT sharynthank you
09:18 AM PDT RowenaYou're welcome.
In order to help you with this, I have to transfer you to our MP3 team so they can assist you further. Please stay connected.
09:19 AM PDT sharynhello 
can you help me? 
09:20 AM PDT Suraj(Amazon)"Thank you for being a Prime member."Hello, my name is Suraj. I'm sorry you are facing this problem. I'll surly try to help in this case. 
09:20 AM PDT sharynThank you 
09:20 AM PDT SurajAs I do understand you are not able to login to amazon account?
09:21 AM PDT SurajCorrect?
In this case I need to transfer this chat to the Amazon Retail team. It will take a moment. 
09:21 AM PDT sharynyes ... i have a new prime account & want to merge songs that I had purchased a few years ago from Amzaon
09:22 AM PDT sharynhello Umang
09:22 AM PDT Umang(Amazon)Hello, my name is Umang.I'm glad to help you today.
Firstly,I'd like to thank you for being a prime member.

09:22 AM PDT sharynthank you...
plesase merge the music i purchased about 6 years ago with my new prime account
09:27 AM PDT UmangFor the confirmation do you want transfer MP3 downloads?
09:27 AM PDT sharyni don't understand..
all i want is access to music and stuff i purchased
it seems like nobody can help
I gave my email address that i used
i have my address
I have the phone #
09:28 AM PDT sharynand nobody can locate the songs and stuff i bought
I don't get it?
your the 5th or 6th person i've been transferred to 
09:28 AM PDT UmangMay I know the email address?
09:28 AM PDT
09:29 AM PDT sharynI was told the account shows closed
how could amazon close an account when I had purchased items stored on the account?
please read email chain
09:29 AM PDT UmangYes sharyn,This account has been closed.
09:30 AM PDT sharynhow do i get back the items i purchased & WHO closed it
I've already talked to a concern specialist
09:33 AM PDT UmangIn that case I can do one thing I can go ahead and forward this issue to our account specialist team and they will help you to reopen that account so you will be able to access that.
09:34 AM PDT sharynplease do what you need to,,, to get this resolved. 
thank you 
09:35 AM PDT UmangCould you please allow me a moment while I'm escalating this issue to our account specialist team?
09:35 AM PDT sharynOK
09:36 AM PDT sharyn Since I reported the Hack to the FBI I'm going to tell them I can't retrieve the music i purchased
09:38 AM PDT sharynI've lost hundreds of thousands of frequent flier miles by being hacked, i've lost access to old friends & digital crimes need to be investigated. I really thought Amazon would be able to retrieve my data BUT no lucn
09:39 AM PDT sharynI'm highly frustrated
09:40 AM PDT UmangI'm really sorry for that sharyn 
09:40 AM PDT sharynthank you.... 
09:42 AM PDT UmangThanks for your patience sharyn 
09:43 AM PDT UmangI've forwarded this issue to our account specialist team and they will get back to you within next 24-48 hours with the account reopen details so you will be able to access that account.
09:43 AM PDT sharynthank you so much!!!
have a great day!!!
09:43 AM PDT UmangMy Pleasure helping you with today!Would be there anything else I can help you with today?
09:44 AM PDT sharynno... I'm OK 
09:44 AM PDT UmangI hope I was clear and could able to assist you up-to your satisfaction?
09:45 AM PDT sharynI will hear back in 1-2 days
09:45 AM PDT UmangYes sharyn 
09:45 AM PDT sharynOK
09:45 AM PDT UmangAwesome!! I really appreciate your business with amazon and we are very much praised that we have a understanding customer like you.
To close this window, please click the "end chat" button with an X in the upper right corner of the window.

09:45 AM PDT sharynyou were more helpful than any one else.... I'm sure they "meant well" but I just want this resolved
09:45 AM PDT UmangSure sharyn 
09:46 AM PDT sharynhave a good day Umang
09:46 AM PDT UmangThis will surely resolve sharyn 
09:46 AM PDT sharynbye
Thank you.


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